Poor private client service!!! Slow service!!!! *********** staff!

On the 24th of March 2023 accidentally deposited R48 000 into a wrong loan Acc try to close off the other loan account. I called fnb immediately to assist me in transferring the funds into the correct loan to pay it off they gave me this reference in an email RE: UCN:***0 [REF:***] they have escalated the matter.

3 days later 27 March I call again, they can’t trace my reference however they have logged in a new one and the funds will be transferred into the correct loan account by 5 April, today it’s the 6th of April and absolutely nothing has been done!! 2 weeks of empty promises!!!!!!

And they slogan is “How can we help you?” Yet when you ask for help they don’t even lift a finger😡