Poor private client service

Good Morning

Hope you well

It’s really frustrating to know as a private client the service received is pathetic. So what am I paying a ridiculous high fee for ????

I logged a call two weeks ago and again about 9 days ago where they advised me the issue was the FNB profile was blocked as I changed phones. I was assured this will be sorted out and unfortunately only 2 of my 3 profiles can be loaded

My previous banker , Zanele was helpful as she came through and assisted me mentioning to use the RMB app. However digital banking confirmed they unblocked my FNB app but todays nothing doing

The new banker is unreachable and my emails goes in vain .

Surely one can get better service or are you not interested helping !!!!!