1 reviews | Active since Mar 2009
Poor Private Banker
My husband and I both have private banker assigned to us which add no value. I reported the poor service ,FNB refuse to disclose who our private banker managers are. Every time we call they say they will escalate it and the manager will call us. Nobody does. Well after 15 years we will move our business to another bank that meets our needs. 3 bonds, all facilities and 2 cars later Goodbye FNB. Your poor private banking service will result in more customers leaving!
Good day Misha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Misha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)