Poor \Premier Banking\" Service"

I requested that my Share Investor account be closed in the last week of February via the online banking query submission form, for some reason you can open accounts online but not close them. The account has been inactive for nearly two years and I do not use it. I got a quick response saying that the account would be closed within 2-3 days. The account is still active and visible over a month later and I have now sent two emailed queries and two online submission form queries to the person/team who supposedly helped me the first time and I have received no response, no reason why it is not closed, no apology for the delay, nothing. That is really poor service from a \Premier Banking\" team who is at your service 24/7 as you advertise and charge a premier banking fee for. No doubt I will be billed another R50 this month for the share investor account I don't use and asked you to close last month."