Poor Premier Banking

Good day,

I logged this claim through FNB Premier and have received no response, not even a reference number.

I recently reserved a booking on booking.com for an internation hotel stay, with a free cancellation option. Without my knowledge, my credit card was charged for the booking in question (They were meant to place a hold on my card, but not charge anything to the card). I subsequently cancelled the booking due to this and a refund was processed. The refund however was not the amount that was deducted. I have tried contacting them with no luck.

I did not enter my CVV, nor did I receive an OTP to make the payment.

Amount Charged - R7563.35 Amount Refunded - R7046.66