POOR, POOR, UTTER POOR SERVICE FROM FNB!

I've been now for a week trying to close my account, but no success.

I was advised that if I want to close my account immediately, I need to go into the bank and do it there., after I was told I can do it online. But before I can do it, I need to pay any outstanding costs which I did.

Monday morning I went to the bank, just to find that the system is offline and had to return later. With an arrangement with Marcus at The Grove branch that he would phone me as soon as the systems are back online again, I went home and waited for his call. He phoned me and said I should just tell the lady in front that I am there to see him and he will see me immediately/when he is finished with his client.

The lady at the door who issues tickets, went to tell him that I was there and said I should go and sit as he is busy with a client, so I did in his eye's view. He finished with his client and ignored me blatantly by calling the next client.

Now, I am sick and tired of this service. Being led around the bush, telling to do this and to do that with no success and that after traveling up and down, and paying parking fees to no avail. , traveling to and fro and paying for parking without any success. What does it take to close an account?????????

And yesterday, after emailing my complaint to FNB, I get a response asking me which debit order I want to stop! How is this ever possible?

I WANT TO CLOSE MY ACCOUNT! I've been told before that I can do it online, but have to wait 7 days for it to be done. But if I want to do it immediately, I need to go into the branch. And then Marcus tells me it cannot be done online. So what the heck. Who is fooling who?

Now, I am telling you, if my account keeps accumulating costs, I will not pay it, as I am not using the account.

PLEASE CLOSE IT IMMEDIATELY AND STOP WITH THIS POOR SERVICE YOU ARE RENDERING!