POOR POOR SERVICE OF DELIVERY

Item: FNB (First National Bank)
Rating: 2
Author: Takalani J

If you want to continue to use digital planet as your service provider you will loose a lot of clients, their service stinks!!!! they come deliver a parcel at my office at 5:53pm, ARE THOSE WORKING HOURS???!!!! To say the least they do not call and communicate with the client. Poor Stinking Service. Now In the morning they resend a dispatch message saying the pakage is on the way, the next thing after a hour another message saying they are unable to deliver, If I do not get my phone by 12pm, PLEASE CANCEL MY ****EN ORDER I WILL GET MY PHONE ELSEWHERE.

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Jan 2016, 10:59

Hello Ted01,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 853285.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply22 Jan 2016, 10:59

Official