Poor, poor service for a new Business

So frustrated with FNB in the Strand - opened a business account after first going to ABSA and put up with all sorts of nonsense, was blown away by the service at FNB Strand, account opened efficiently and we could not believe the rates, but that did not last long because when we went again, we had to go through the whole process so that two of us as explained to the first person, had to be signatories, so another type of account had to be opened - done and dusted. Arrangements made for a consultant to call to make an appointment to set up the double signatories process at ones own home computer, really in today's world, do you still need someone to come out, well be that what it may, that is the case. We have waited two weeks and still nobody, plus another visit to the bank. Today I lodge a complaint, and got an email back to phone the help line, I duly do this, and what do I get told, they will lodge a complaint, this is the reference number, and wait 5 days for them to contact you - really, is FNB going to pay all the bank charges we are getting for having to pay cash into company accounts because they are inefficient, that means it is day 19 before I will know when someone will grace us with their presence to no doubt set up something that I could have done myself if they had talked me through it - very frustrating - why are things made so diffult when it can be so easy - customer service right out the window. All those Noddy badges I wanted to give have been put in the dustbin, terrible service for a small business starting up you should be encouraging and jumping that we are using your bank, but there is no excitement or urgency. a very frustrated Charity Shop in Gordon's Bay.