Poor poor service

Dear FNB I am so highly disappointed in the manner that you handle your business. A customer has no control over the money they save into their account with you as a bank, we are not allowed to even reverse an unauthorized debit order which has been put through on our accounts. We get told to contact the service provider (company who debitted the money) by FNB. On the app it gives you an option for approval of debit order but some debit order go through without any approval. Which is disappointing, it means the service you are offering on the app is not even workings it’s up to ****!!!!!!!!!! I took out my FNB account thinking my money would be safe, but then again unauthorized debits go off and you aren’t even allowed to have you money reversed without 10million excuses as to why you want it reversed even though we as FNB clients are going through a hardship with this whole COVID-19 distress, all you can offer is giving us loans which causes us to have unnecessary debts!!!!!!!!!!!!!! I demand that one of the superiors of FNB self contact me by the latest 12 midday tomorrow 30/04/2020.