Poor poor service

Fnb blocked an account without informing the account holder, thus after the court cases being dismissed as invalid and withdrawn.. the nedbank branch did all needed requirements by fnb to unblock this accounts. Struggling daily, getting no responses on email, holding on for over 1 hour at a time with phone calls ..still no positive outcome. This resulting in the account holder losing money and money daily as fnb fails to do a simple task!! With reference number *** they also still can't assist