poor poor service.

I called in this morning to FNB to have my debit order date changed on my personal loan. Only to be transferred to 3 different people before reaching the correct person. Eventually I spoke to someone who 1stly informed that my debit order has already been released. Which I cannot understand as I only was getting paid on 7th of every month. And last month the same thing happened and I had to pay areas on my account. Once I had got over my initial frustration I was told to write a letter to have my debit order changed... for a bank that claims to be leading innovation in your industry, sorry to inform you letter's were invited a while ago. Very disappointing experience this morning highly upset. And to top it off ill probably have to pay more areas again. Thanks FNB