jN
john N

1 reviews | Active since Jul 2010

02 Jul 2018, 05:21

Poor poor service.

FNB is dictating my arrangements. No ethics and do not adhere to principles that they agreed to in the first place. Call centre even worse in helping. Supervisor conveniently go for meetings when their assistance is required. “All our operators working under supervision”. Where is the supervision?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jul 2018, 09:50
Official

Good Day John.

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***