SK
Sharon K

1 reviews | Active since Apr 2018

27 Apr 2018, 05:30

Poor poor service

I want to name and shame fnb such a disgrace of a bank. So much incompetence my account was put on hold by some woman named lindiwe tyumbu now i cant do anything on it I emphasized that i dont want my card closed as pay day is near and cheque cards take time to get back and i have linked my account to so many things and now my debits cant go tru my car cellphone contract etc and this ****ty bank will charge me for the unpaid debits, soon the company that i have contracts will block me because of this stupidity i have to borrow money from people while my money I worked for is just chilling nje im utterly disappointed and disgraced that ever since i have started banking its always been this bank I really need to change into another bank and close off everything i have with this ****ty institution they call a bank. When I called to get this resolved this **** hole guy says he cannot assist me because this ***** Lindiwe Tyumbu is off how insane and stupid is that. La Lindiwe ndini must pull out all the recordings of our phone call what a stupid she is. This is just a disgrace never been so humiliated in my life but this is root of all stupidity what a poor service my airtime was even finished they don't even call you back. They must just open my account so that i can move my money faster coz my debit run on the 25th and now they late and dont u dare charge me for your foolishness .

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Replies (2)
SK
Sharon K's update27 Apr 2018, 05:48
Reviewer Update
What's worse about this is today its a holiday branches are closed my long weekend trip needs to be cancelled because of this cant use my money u will swear that I don't even work being broke but gotten paid and money is just chilling nje in the account yesterday my sister was stranded in a que in jhb all day because of this ended up borrowing money so she can go back home I feel like crying this **** service i got affected other people and its still going to affect me with the debits that didn't go off i wish i knew how to swear so hard at this ****ty bank and lomnqundu ongu Lindiwe Tyumbu umasimba sisi. I want this fixed so i can move on to a new bank and close off everything I have with you
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2018, 16:12
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint had been referred to FNB Sales and Service Contact Centre who had advised that they had been in contact with you and that the matter had been addressed.

Regards,

Hello Peter Complaints Team

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