Poor Poor Service!!

What a disappointment it was to be moved to Private Wealth, to be open and honest, I received better service whilst on Private Clients! Most of my requests via email to my banker fall on deaf ears. I have requested a 3 month bank statement on Tuesday (10/08/2021) and to date have not even received an email from my banker stating that they have received my request. I eventually had to raise it via the banking app, after being disconnected from my chat and having to repeat the request, I finally received some assistance.

On a separate complaint, I raised a ticket on my business account for ********** activity (2 transactions were carried out) Ref **********0 and ref: **********0. This was raised on the 26th and 27th of July and we are still awaiting feedback!

Is this what the service standards and offerings is via Private Wealth and FNB in general has downgraded to? The service of a once great banking institution has truly dropped to a pathetic level. It is really sad to see the decline of your service. Your digital platform and proposed offerings are amazing, however the level of service and after sales is dreadful!

Very very disappointing guys!! Get your act together!