Poor poor service

My credit card was delivered to Montague gardens I went there twice to collect but the waiting period is over an hour the second time I went the waiting period was one hour and 45 minutes. I work during the week and in Saturday and can only visit the bank in my lunch break. I then logged on to secure chat which is hopeless after you write what you want help with you have to wait 5 minutes for a response so you don't know if communication has been cut. I spent nearly 45 minutes on the secure chat with Takatso and Masala without any resolve. Please can my cards be delivered dealing with FNB is so exhausting