Poor poor poor service FNB credit increases

Yesterday I was sitting inside a restaurant my cards block security checks could not do anything or pay. FNB this os really poor service. Pretoria North branch very helpfull people but I am waiting 2 years now for my increase on credit card fusion account. Are you on slow strike do not tell people qualify dor 19000. And nothing happens sent payslips explained my pay how it os paid in and sometimes recieve a check pr printout to claim money that is not directly paid into my account work for metro fibre. Sallary 27700 and take hom 19700 how long mist I wait you are getting poorer by the day. And the women I talked with yesterday regarding increase did not like her attitude. Make plan with this service seriously I am a loyal customer and how many time must i sent payslips. But is is okay do not show green circule for approval around credit card. Get your stuff sorted.