RP
Rob P

1 reviews | Active since Jul 2012

29 Mar 2015, 15:48

POOR POOR POOR Service FNB

On 01-3-15 I wrote to your debit card desk to say that there had been a ********** transaction on my debit card. Over the next 2 week I sent 5 reminders .....still no responce. Then on 17-3-15 somebody finally came back to me via email and asked for numerous details which I forwarded. One week later I sent the person involved a reminder and asked what was happening...... and today, 29 days since the ***** , ...still nothing from FNB.<br> <br> I wonder if you would wait 29 days for me to pay an over drawn account back to you.<br> <br> FNB your \service desk"is WEAK !!!.<br> <br> Now give me back my money and 1 month's interest for the time it has taken you to address my queries.<br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2015, 12:29
Official
Hello robinjozi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)