Poor Poor Poor Service !

FNB does not deserve to have stars to rate them. There should be unhappy and angry faces. Trying to sort out a TOP UP student loan with FNB is more difficult than finding the lotto winning numbers ! Even your complaints department is unable to resolve this simple matter. It is unbelievable the number of times I am put on hold, transferred or the phone is just put down on me. Your branch staff cannot help me because it is not their division since FNB decided to go online with the student loan. It is truly gob smacking that FNB’s service has become this poor and that no one cares anymore. I will be visiting other banks to enquire about their student loans and what it will take to remove our current student loan away from FNB and to help us for the next six years.