Poor Poor Poor Service

I opened bank accounts for my 3 kids in January. I captured my son's ID number wrong and was informed - i corrected the ID number and filled in the required KYC documents as well as attached a clear copy of my sons birth certificate to which i received a "Thank you for submitting required FICA (KYC) documents. All is in order. " response on the 15th of Jan. Suddenly on the 27th of feb - 6 weeks later - all 3 kids accounts were placed on hold as the copy of the ID was now not clear again. I had to take half day leave to go into the branch on Friday the 6th of March - to which the consultant there said all is resolved. Now my son's account is working - but the other 2 accounts are still on hold. I tried the ***** department "who does not work on weekends" and then waited for Monday - to which the consultant first started telling me i have to go into the branch AGAIN! I lost my patience as i cannot just simply step out to go to the bank as the one in Mall of Africa close to my work is closed until the 18th of March. He then promised that he escalated and that a lady will call me back. She will either unlock the accounts or tell me why it is still on hold. Now another day later and still no solve. This has been the most frustrating process and i cannot believe it is so difficult for a bank to manage kids accounts. Please resolve this issue - its ridiculous!