POOR POOR POOR SERVICE AND *********** STAFF

I have been a FNB client for more than 30 years ...I have a personal banker that is supposed to help and sort my problems .....BUT when the personal banker no longer works for FNB but it still states that he does and you phone FNB you get *********** staff who answers the phone and tells you to speak to your personal banker....HELLO.....FOR MORE THEN ONE HOUR AND THIRTY MINUTES trying to get some help but no one can .........LEAVE FNB AND GO ELSEWHERE...THERE ARE MANY BANKS THAT WILL TAKE YOUR BUSINESS ..........FNB IS USELESS BEYOND COMPARE ..............