AP
Anina P

1 reviews | Active since Dec 2017

02 Aug 2018, 09:35

POOR POOR FNB CUSTOMER SERVICE, AGAIN!!!!!!!!!!!!!!

WORST WORST WORST experience with FNB AGAIN. I don't know why I stay with this ban****!!!!!!!!!!!!! I accidentally transferred money from my cheque to my vehicle finance account. The money shows as a positive balance on my vehicle finance account but they are telling me they cannot pay it back to my cheque account - that it might take 48 working hours OR MORE!!!!!!!!!!! In the meantime my debit orders on my cheque acc is at risk of not going through. I know this is my own fault but FNB prides itself on being technologically advanced and all about the customer - this experience is NEITHER!!!!!!!!!!!!! I'm taking about MY OWN MONEY. I'm not *****ing someone else's money! I sent Wesbank the proof they required!!!!!!!!!!!!!!!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2018, 09:49
Official

Good Day Anina Potgieter,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***