Poor Poor Customer Service

Hello FNB, I'm a very disastisfied customer who at the moment i have no access to my bank account. Numerous times i have tried and tried to get help but sadly i have not been getting any joy to get a simple thing resolved after speaking to your agents. My number *** linked to my account which is also with FNB Connect isn't working as i am currently in Vietnam. I have no connection. I am unable to access my bank account as my OTPs are sent to my 076 number. I am frustrated. I need to change my cell number to *** which is connected and working in order to receive OTPs so that i can access my account. On the 23rd of March 2023 I sent an email to a Nomthandazo Zwane from Retail Complaints attached my signed and dated ID copy as she requested so that she can effect the change, since then i have not heard from anyone from FNB. Why must i beg to access my own bank account? I request to be contact by someone who knows their work and actually cares and willing help me with a simple request, to change my number and cancel my FNB connect contract if able. I am contactable on ***. email: *** .