Poor, Poor Call Centre Service

I live outside South Africa and every time I have to call your call centre I am more disappointed than ever. It is a complete shambles. I called this morning, yet another 45+ minute phone call involving no less than 8 staff members. Most of them clueless about what I require. I cannot call my branch directly as the call centre is apparently the only way in which to do banking. I have logged another online complaint, but I am not holding my breath because the last one didn't even garner a response from you folk. Honestly - I cannot wait to close my account with FNB.