Poor personal loans service.

On Saturday, 30 October I app**** for a personal loan that looked like it was approved. By Monday I contacted the help-desk on the app and asked why the money wasn't yet reflecting in my account. Siphokazi told me the loan was still being processed and that I should contact them on Tuesday. When I contacted the help-desk on Wednesday, Leona told me there was no application on my profile. The loan desk would have contacted me, they never did. I once again app**** for the loan and once again contacted the help desk to see whether it is reflected on my profile. Ettiene told me he has no access to personal loans. I e-mailed personal loans on 3 November asking for assistance and have STILL no heard from them.

This level of service is unacceptable. Each agent has told me something different and I have not had any helpful communication from FNB!