Poor performance in assiting me with online banking functionalityr

A few weeks ago my online banking functionality was restricted, apparently due to an software updated. I corresponded with the online team of bankers for 3 days without success. I then, on 10 July 2020 wrote an email of complaint to the CEO of FNB Jacues Cilliers. I received a call from an amployee who assisted me partially but in solving the problem fully, It required further assistance from another department at FNB in order to assist me to reset my bank card PIn so that I can log into and use my online banking facility.

As no consultant has contacted me in the last 10 days to ssist me, I have wriiten 5 subsequent emails to Jacques Cilliers to get the consultant responsible to call and asist me. Up to this day I have not been contacted by anybody nor have i received any reply to my last 3 emails. I am stuck in Portugal due to Covid and need to transferr funds to pay my daily living expenses. I cannot log into my online banking facility until the PIN code has been reset. This situation is extremely annoying and embarressing and the level of service received or not received is dissapointing.