AS
Anne-Marie Smit

1 reviews | Active since Jun 2019

18 Jan 2024, 09:32

Poor Performance from

I would NOT recommend any one to join FNB. Lately there on-line services is limiting functionality. They keep on blaming “updates”. Recently they locked me out of my account after my online status showed that all fika documents was up to date. My private banker then manage to establish that there is a form outstanding. This form was not send to me, and prove to be not applicable to me when i completed it. The information I had to fill in was information FNB has on my profile for the last 10 years. Now...more than 36 hours later, I still have not access to my business or private accounts .

0
Replies (2)
AS
Anne-Marie Smit's update18 Jan 2024, 09:54
Reviewer Update
FNB does not worry about the consumer, they block you to have no access to what is legally yours. FNB does not care what discomfort or embarrassment or financial losses they cause. FNB infringe on my constitutional and consumer rights.
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2024, 12:02
Official
Good Day Mrs. Anne-Marie Smit

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 
  
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. 
  
The reference number is: ***NF.
For further request, you can email us on the below email address: 
  
Email address: *** 

Regards,
  
 Hello Peter Complaints Team


Best regards,