Poor Pathetic service with no response - Homeloans dept

<p>I pay my bond monthly to FNB homeloans via internet direct transfer from one account to the homeloan account. I made full payment on the 01 February. I received an sms on 6th February notifying me that my homeloan account was not paid. I called in to find out what was the problem and was directed to a call back line after listenening to FNBs disclaimer. I never received a call back. the next day i called again and whilst holding on my personal account was debited. After speaking to the consultant who insisted my account was not paid, i obtained email address of his manager as well as the email add of the payments department. Still no response except the automated one notifying me that FNb will contact within 48hours. I sent another reminder email on the 8th February. Its now been 4 days; im left without cash due to FNBs unauthorised debit of my account; no response and solution to my problem. I regret holding my account with a bank that has such pathetic customer service</p>