POOR, PATHETIC SERVICE FROM RMB PRIVATE BANKERS!!!!!

Good Day RMB

I am a loyal client for many many years. I have Savings, Insurance and Investments with RMB.

I have app**** for a Home Loan with RMB and the service to absolutely ridiculous!!

I have dealt with the following *********** staff.

Hannah Amoah Mvelase, Kwanda Mohlangani, Mc-Millan

Firstly my loan amount on the Approval letter was incorrect. A mistake made by RMB - they clearly don't read and check documents before sending to customers. Then it took days for them to fix this. No new approval was sent until I followed up with them.

There was not ONE call or email sent by anyone of the above staff. I had to call, email and leave messages via secure chat for someone to call me with feedback.

You are treated like a piece of TRASH!!!!

McMillian is now on leave. No communication sent to inform me. No one taking over from him etc.

ALL contact numbers on private bankers details are ALWAYS OFF!! You can never get hold of anyone telephonically.

All email replies I received was between 8-9pm when I'm in bed.

How long more do I need to wait for an interest rate???

I spoke to Std Bank and they are so much more efficient, smarter and quicker. They actually value their customers!!!!

Its so sad that the bank you bank with actually doesn't care about you!!! All they want is your money and when it's time for them to help you they disappear into thin air.

Please request for a Manager to contact me with feedback by COB today.

My husband purchased 2 New properties' and moves to Std Bank because of the same - Go check your records!!!!!!

Disgusted and I will never ever ever recommend FNB to ANYONE!!!!!!

Now it makes sense as to why your Staff Turn Over is so high - there are always people leaving and moving out of FNB

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