POOR, PATHETIC SERVICE AND MISREPRESENTATION

6 Days ago I loaded a complaint about FNB and the SWITCH YOUR ACCOUNT TO FNB OFFER, FNB responded to me explaining the criteria in order for you to qualify for the offer, however, I sent them an email reply advising them that I am not happy with their explanation and that they should check their records, i have met the criteria, to date i have not had a courtesy of a reply to my email and the complaint is just left unfinished. I am so dissapointed and totally disgusted in the poor pathetic service from FNB and i have only been a customer for about a month and a week and this is the treatment i am getting. I will now continue my next step which is write to the consumer board and the ombudsman for the banking sector and i want an agent to call me as i wish to close this account as well as my sons account which i opened on 4-5 August 2021.