Poor Pathetic Service

I visited FNB branch in Zeerust, North West Province on Saturday 28 November 2020 in order to get my card for an Easy account that I opened online. I wasn't impressed with the service from the lady who assisted me (Daleen Martens) so I laid a complaint on FNB's website. Yesterday 30 November 2020 I received an email from Points of Presence stating that they couldn't get hold of me so I have to phone Elrien at Zeerust FNB. I rep**** by stating that I haven't received any phone call regarding my complaint. I provided my cellphone number again stating that Elrien can phone me, I am not going to waste my airtime. I am an FNB client I want service from them because they are supposed to care about every client but obviously they don't care. If this is FNB's service then I already regret opening a bank account with them.