AC
Angela C
1 reviews | Active since Sept 2012
31 Dec 2018, 10:27
Poor pathetic service
I app**** for a loan on the 24th December and I am still awaiting feedback. Then also I had money on my revolving loan and it is now not available. I had received much larger amounts before and now that I app**** for a small amount this is the poor service that is being received. How is this supposed to be a bank that works for you. Pathetic services and I cannot believe that I promote FNB to all family and friends now to receive this poor service
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
31 Dec 2018, 13:14Good Day Mr Campher,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply31 Dec 2018, 13:14
Official
Good Day Mr Campher,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
AC
Angela C's updateReviewer Update
31 Dec 2018, 13:16Useless phone call received no empathy blatantly just said we calling to acknowledge your complaint and they cant help me ...why did they bother to call even when all I need is a solution to the issue at hand
AC
Angela C's update31 Dec 2018, 13:16
Reviewer Update
Useless phone call received no empathy blatantly just said we calling to acknowledge your complaint and they cant help me ...why did they bother to call even when all I need is a solution to the issue at hand