1 reviews | Active since Mar 2011
Poor, Pathetic and hell-bent FNB
In Febuary I app**** for a credit card & I was decline due to not having any credit. The call centre agent told me to open a store account to build a credit profile. Lo and behold, 4 months later I am told they still cant give me a credit card due to "new credit obtained recently". I appealed the decision and the application is still declined but the same week, FNB offers me a pre-approved loan. I accepted it and paid it off within 2 weeks. A month later I followed up on my credit card application and it was declined again; a week later I was offered another temporary loan and the credit card is still declined. I did not accept the temporary loan because I wanted the credit card but FNB still does not want to give me a credit card but wants to give me a loan. I dont want a loan. The same week I app**** at another bank and I got a credit card plus face to face delivery. I have a Premier Cheque account, which has a huge turnover on funds received and FNB says they dont look at it and my history with them does not count in terms of credit.
1) FNB, what is the rationale in offering me a loan and but declining me a credit card? 2) You told me to get credit to build a credit profile, but now you decline me due to having new credit. This is contradicting TCF rules! You are not treating me fairly in terms of TCF rules. 3) Why would another bank with access to my bankstatements and credit report offer me a credit card and my own bank declines so?
***I have asked the head of Credit card division and the Credit Manager to give me a call and I am still waiting. 10 days later ...
Please provide feedback asap...
Good Day Mr Greeff,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Greeff,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
