Poor or NO service

Poor and shocking service

I'm waiting to hear from them as to what options i have for a further bond to date i have still hear from them. I have transferred from pillar to post without any assistance having to explain my story over and over and over again. This morning i called 5 times to cut off each and every time.I can clearly hear the agents having a a leka convo about the weekend and so on. When they finally noticed i was on the line it was dropped how professional hey. I then called back and guess what the same thing happened. Please tell me what i should i do to get assistance. Should all my things to another Bank that will assist me in my time of need. I don't even know if I should call them back for the 5th today.