Poor online service( Private clients)

FNB has the most horrible online client service. I've been trying to process my payment online and it kept declining with an error message " incorrect cvv", I kept on re-entering this with no success. I then contacted *** and they made me hold for a good 10 minutees and later on I was told I'm being transefered to someone to assist of which the call will get cuttoff and I had to re dial. I have dialled ***4 and 4727, in all these numberes I had to keep repeating my story and being asked for authentification process which required me to confirm my id number, last 6 digits and 3 digits on my card and then put on hold and then eventually call cut-off!!! This went on and on for 30 minutes until I eventually gave up.

I really this it high time I switched banks and move where clients matters. I doesn't even make sense to upgrade you to private banker and provide such service!!! Not even their online chat from the app worth it because they told me too they dont have access to my profile hence they cant assist....