Poor online customer service not well trained

"I'm writing to express my extreme dissatisfaction with the business banking services provided by First National Bank (FNB). Despite being a loyal customer, I've had a consistently poor experience with their staff. Recently, my account was put on hold without any valid reason, and when I inquired about the issue, I was simply told that I'm not compliant.

When I asked for assistance in submitting the required documents, I was met with resistance and a lack of willingness to help. It's unacceptable that a reputable brand like FNB fails to provide adequate support to its business customers. The lack of transparency and communication has made it extremely difficult for me to run my business efficiently.

I urge FNB to review their business banking processes and provide better training to their staff to ensure that customers receive the support they need. I hope that the bank will take my complaint seriously and take necessary actions to improve their services."