Poor of the poorest service, De*****ed Client who was not refunded by FNB after 6 weeks of investigation

I am a woman who was de*****ed about 6 to 7 weeks ago, 28 March 2022 to be specific. I was ****med by ********** an amount over R10k. They car jammed me at a mall and my phone, card, Identity document and other cards were inside the car. All those possessions were ****** from the car and immediately ran and close the card at the ATM to cancel the bank card and reported the matter to the police station in order to obtain a case number. I alerted the bank where l was given a form to complete. l had to call them on a daily base to check on the progress because l was told the case will be investigated and be completed within 7 to 14 days. This duration passed and there was no communication from FNB. l would then call them and stay on the line for 25-40 minutes on the line trying to make a follow up and still no help

I was later been told that Berene Johson is the person who is investigating my case. This guy is a **** of a note, when I make a follow up with him/ her through an email, he would lie and say that he tried to contact me but he was unsuccessful and again today i followed up on my cases, he said the same thing and on the email he said my case was unsuccessful. One of the cases was successful, the money was debited in my account but this one was unsuccessful and it is the same incident.

I reported the same incident at Capitec Bank and the bank reimbursed me, imagine, small upcoming banks like Capitec looking after its clients and taking our concerns into consideration and perfom thorough investigation and just do the right thing.

FNB, is penalizing me for their poor internal control, poor IT security. My money is clearly not safe with them and why should l continue with them? I have been with them for 20 years now and they have decided to thank me in this manner. I am disappointed, angry and in disbelief by FNB's service regarding my ***** case. I will not fold my arms and accept this unfair decisions.