Poor none existing customer from FNB Cape Gate

I want to express my frustration and disappointment regarding the delivery of my new account card. I app**** for the card approximately 3-4 weeks ago and was assured of delivery within 3-5 business days. Despite this, I have yet to receive the card.

A consultant initially assured me that the card would be delivered promptly. However, upon returning to Cape Town from Johannesburg, I visited the branch only to discover that my card was at a branch in Durban. The branch consultant promised that someone would contact me to arrange the card's collection, but another week has passed with no follow-up.

Today, I went to the branch once more, and once again, no one seemed to know the whereabouts of my card. I was merely asked to request a new card, which will supposedly take another 3-5 business days. This continuous lack of communication and inefficiency has forced me to transfer my salary to another bank just to access my funds.

This experience has been extremely disappointing and inconvenient. I have never encountered such poor service from any other bank and am now questioning the level of service I can expect as a new client.