POOR & NO SERVICE FROM CONSULTANT

*** I have signed a contract with the FNB representative, Kagiso, 21 Oct 2015, for my new Fnb merchant service, whereby i have cancelled my Standard bank Merchant service as from 30 Oct & my X Link after I was Promised by Kagiso that my Fnb Merchant machine will definitely be installed on Fri, 30 Oct 2015. We had an appointment Tues 20 Oct where he didn't arrive and didn't bother to reschedule a new appointment. I had to contact him myself to find out what is happening. He came and see me the following day and we signed the contract. It is now Sat, 31 Oct and I have not heard anything from him. The FNB merchant has STILL not been INSTALLED and when i try to contact Kagiso his phone is on voicemail or he hangs up. I have contacted the call center Fri 30 Oct, whereby a consultant promised to escalate the issue and give me feedback the same day. I haven't had any feedback from the consultant or Kagiso. I am extremely disappointed with Fnb and the poor service i received from Kagiso. I have contacted FNB merchant call centre again this morning and yet again i was promised that the matter will be escalated. I hold for at least 3<br> 0min at a time & still no merchant