Poor/No Response

Good Day<br> <br> Hope this email finds you well<br> <br> For the past year or so I have not accumulated any EBUCKS on my account, I did not really care because the swipe portion on my card did not work. However I have app**** and received a new card about 4 months ago and have swiped and used the card to fill my car with fuel at Engen allot of times but I have not accumulated any EBUCKS. I contacted the EBUCKS call centre and they advised that I go to an FNB branch because there is a Flag on my account. I went to the branch and the agent advised me that my Risk Status changed from a 0 to a 2 October 2014, I queried this with him but he could not provide me with answers why this was the case<br> <br> The main reason why I app**** for this gold account 3 years ago was because of this EBUCKS benefit, and it will surely be pointless to still have the account if I cannot make use of this benefit. <br> <br> The frustrating thing is, no one could tell me when I will get EBUCKS again. Will it take 1 year? 2 years?<br> <br> If this is the case then I do not have any other choice but to cancel this account<br> <br> I have sent numerous email's begging for feedback but no one responds<br> <br> FNB Complaint ***