Poor/no/lack of accountability

I wrote to FNB with a very reasonable request.<br> <br> In the first instance I was provided with information (a copy of a bond agreement that was not mine). I view this as a massive breach of confidentiality, but it may be a frequent occurrence as the bank did not seem too concerned when I pointed it out to them. A matter of brushed aside?<br> <br> Secondly I have not been able to obtain an answer from the bank in about three weeks. But more so, I don't know who will deal with my request and when. The problem seems to be moved from pillar to post amongst junior members of staff. Every time I write it is to a generic email address that generates a generic response with promises of resolution. Of course nothing happens after that! How utterly ***********?<br> <br> I have now written near to ten times on this matter and I am no nearer to obtaining any answers<br> <br> I need a decision maker, with at least his/her own email address to correspond with me. I can only be contacted by mail for the next week. Once back in South Africa I want to have aan appointment with someone in management to address this matter (if it has been resolved since or not). I have no intention anymore of accepting this inferior service.