Poor/No feedback on request for urgent assistance.

<p>I have been banking with FNB now for some years now and have been quite happy with the service I have received. I have however tried to visit my local branch to apply for a bond on which I was informed that they do not acommodate for in branch application of bonds. My question is why not??? I want to deal with someone in person when I apply for a bond and that direct interaction is much better than to talk to soneone over the phone. I then requested for someone to call me back to be able to process my application. It has been some time now and no one contacted me yet. Why would the bank I bank with not assist me?</p> <p>My reference number I have received is 7ZEZHO8V. Please do not contact me using an unknown number.</p> <p> </p> <p>Regards</p> <p> </p> <p>Stefan Kellerman </p>