Poor netwrok and customer service from FNB Connect

Good day,

On the 9th of April I called in FNB connect to cancel my data package contract and I was told to ok it can be done immediately and that someone from FNB connect will call me but no one called.

On the 12th April I called in again and the lady who assisted me said I needed to give a month’s notice to cancel as now I might lose my data, I said fine and she said 31st May I should be back on pre-paid and I can port to which ever network.

On 1st June I woke up on 2G of data on my phone and when I called in to find why the credited me when im supposed to not receive any benefits cause I cancelled the contract the lady said it was due to system error and they are fixing it and she promised that by 12 midday it will be cleared; but It was not.

On the 4th I went to port my number to a preferred network provider and I got a declined due to my network which is FNB currently. I have been calling FNB connect and I keep getting the same response that “we have released your number and you are free to port” but it is not the case.

This is frustrating cause FNB connect sold me lies as I did ask them if the sim card will be have a good reception in my area and they said YES and I have been struggling with reception with this FNB sim card eversince.

Now they are blocking me to port by keep on lying to say they have but the data is still loaded on my phone.

I need this matter escalated and I need my number released I was never happy and I am not happy with the network or the service. They have a terrible and poor reception and I have complained since day one but they kept feeding me lies. Now I want to port and was told I need to give 30days calendar notice of which I did but still they are playing stalling games. this week I wrote to FNB complaints but I have not received joy even there.

Kind regards,