Poor Mobile Banking Service

<p>So after having to change my in contact email address with FNB THREE times over the past 3 months I am at the bitter end of gatvol.<br />It has been confirmed to me by 3 of your call centre agents on three different occasions that this email has been changed to my current email. I have sent numerous emails. This in fact has yet not been done and my CONFIDENTIAL financial information is being sent to my previous employee.</p> <p>I called now for the 4th time to change this email as it has still not been done. After having to repeat my old email adress numerous times (which before I give it to her I inform her that I am not even sure what it is anymore because I haven't been working there for years) her response is: Excuse me, WHAT is that email. I may have then for the upteenth time repeated slighty more abrupt than what I needed to. But COME on FNB how hard can it be to change ONE email?!</p> <p>She then gave me the snotty response that okay- I am going to give you a series of questions and if you cannot answer them you can go into a bank.<br />Her last question was where my last withdrawel was. Because I couldn't give her the exact date (which was weeks ago) she was unwilling to help me. I then asked to be transferred to a manager. She put me through to the FNB song. Which played for 10 minutes. And then I got transferred back to home page where I need to make a selection.</p> <p>#FNB #FNBSA #Badservice<br />What is the point of online banking.</p>