Poor levels of service

Apparently you get severely restricted if you use online banking on a new device and there is nobody that can provide how long it takes to access your full account online or how to escalate the matter. Since the 19th of May, I have been trying to get support via chat and calling in which leads to unqualified consultants unable to assist with basic and/or complex tasks transferring you to who they think will help sending a paying customer in circles all making dealing with FNB a very frustrating process.

What's the point in treating clients like ********s with such measures when in a time of crisis the actual ********s are easily able to rob us and the bank we entrust our money will not support us in any way. This level of service is pathetic!!!