Poor level of services

I've opened a business account two months back, I have the account no, but when I want to deposit money it gives an error, so on Monday the 27th, I've contacted the bank to clear the issue, they requested documents I've sent them the same day, they even confirmed with the mail that they received the documents. And I was informed that the turnaround it's 3 working days, today it's Friday I called to do a follow up and it's still not fixed 😡 😡 😡 and they are still saying the turnaround its 3 days. I've been waiting for 4 days now I must add extra 3 days which is by next week Wednesday if they get to the documentation. I'm so disappointed 😥 as I've opened a business and I've ordered speedpoint now if I do transaction that account doesn't exist. I'm do disappointed at the poor level of service by this bank 🏦.