Poor/Lack of interest in Bond application appeal

The feedback received regarding my home loan application has been disappointing, frustrating & one step short of a laughing matter. My single parent status has been questioned. This is the part where I get a bit uptight. I raise a daughter with the help of her father. He pays a good monthly maintenance amount. How is it that you do not take this into account but are quick to point out school fees that I am paying. Secondly, the assumption was made that I am paying University fees next year. Based on what & whom are you stating this? I am currently renting & this amount will offset the monthly bond repayment. I have never defaulted on any debt payments & have been a loyal FNB client.<br> Your slogan \how can we help you"is clearly not being entrenched into your employees & to date nobody has had the courtesy to sit & go through my application with me from your Credit department. <br> It took FNB more than a week to respond to my my original application. When you declined I contacted SA Homeloans and Standard Bank. It took SA homeloans 24 hours to give me an AIP & another 24 hours to confirm. It took Standard Bank 4 working days. This is my life we are busy with here!!!"""