Poor Knowledge of product and inability to resolv

Item: FNB (First National Bank)
Rating: 2
Author: wanda L

A week ago I lodged a complaint regarding my credit card. After requesting that my credit card be sorted out it is still not sorted. It seems to me that the FNB team does not know what they are doing. This is an inconvenience and there is no proper escalation process.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Dec 2015, 09:03

Hello wanda1986,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 838552.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply29 Dec 2015, 09:03

Official