GS
Garth S

1 reviews | Active since Feb 2013

02 Mar 2016, 12:39

Poor internet banking options

I left a large banking group after 30 years due to poor service and thought opening a business account at FNB will be the best thing I could do only to find out I was horribly wrong. The internet banking offers you the option to see available balance and balance but does not allow you to view the pending amount between balance and available balance. When phoning call centre and waiting 15 min on a cell I was told that I must go to a branch to see what the pending is. I do banking at night HELLO the bank doesn't operate at night or have a call centre after hours. So I cannot manage my own business remotely will be changing banks back very soon as I cannot operate shooting in the dark

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2016, 13:35
Official
Hello garfield19703,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880989.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)