Poor information security and allowing *****

I recently had the very unpleasant experience of discovering that two Telkom contracts were taken out in my name and business without my consent. I contacted FNBto inform them and they requested that I contact Telkom myself to resolve. I had to spend my own time to call Telkom, collate extensive documentation, and visit police station. To date FNB have not even contacted me to check if the issue was resolved or if there is anything they can do to assist. It is strange as just about a month ago my friend who also has an fnb account was complaining that a Telkom contract was taken out without his consent. I firmly believe that FNB have very lax security as there is no possible way a contract could have been taken without my personal information being compromised by FNB. Just to think that I had to spend all my personal time to resolve an issue which FNB would have taken responsibility for. I have a Capitec account and not once during past 4 years has my account been compromised.