1 reviews | Active since Sept 2016

20 Sept 2016, 11:11

Poor info deliverince

<p>Good day</p> <p> </p> <p>About 6 months ago I app**** at fnb for a cheque account,all went good and the consultant told me that they will only debit R100 a month for my bank fees now we are on that stage that they not only debit a R100 anymore it has become small amounts as well and lots more debits and I cant understand why,why would someone tel me they will only debit a certain amount and the months after it beomes more and more. Now my account goes into minus and arrears and I look like the black sheep and bad payer I m so disgusted in FNB never in my life would I recommend them to anyone.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Sept 2016, 14:19
Official

Good day paul-en-simone,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply20 Sept 2016, 14:19
Official

Good day paul-en-simone,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)